Frequently Asked Questions about HIV/STI Testing
Do you have condoms/lube available in your office?
Yes! We offer free condoms and dental dams at our office five days a week. We always offer them during a testing session, but you do not need to get a test in order to receive free condoms or dental dams. Simply come to our office during normal business hours and ask for them at the front desk. We have a variety of condoms including latex-free, extra-large, snug, and internal condoms. We also have free water- and silicone-based lubricant.
What happens if I test positive?
A positive result on a rapid HIV test is known as a “preliminary positive” because only a doctor can make a formal diagnosis after a full blood draw confirmatory test. When an individual tests preliminary positive at Palmetto Community Care, we run a second rapid test (using a different brand of test) to ensure accuracy. If the second test also reads preliminary positive, we conduct a blood draw for confirmatory testing. Afterward, we link the individual with one of our peers as well as with our case managers to discuss services and eligibility. Know that if you do test positive, you have the support of the entire Palmetto Community Care team. We have been working in HIV care for more than 30 years, so know you are in good hands.
When will I get my results?
You’ll get your HIV results in 20 minutes or less. You will only be contacted about your STI results if they are positive. If you aren’t contacted within 7 business days, please email prevention@palmettocare.com to request a copy of your results.
What kind of test do you use?
Our office uses Alere Determine and Biolytical INSTI
How long will the test take?
Testing session length varies based on a lot of different factors, but, anywhere from 1 minute to 20 minutes depending on your exposure window and the test used. That time includes introductions and paperwork, sexual history survey, the test, sexual risk reduction plans, and any other questions you may have.
Does Palmetto Community Care use my information for anything?
All information discussed at Palmetto Community Care is confidential and subject to our HIPAA Privacy Policy (click here to view a copy of our privacy policy).
Why do you ask questions about my sex life? That seems really personal.
It may not always be the most comfortable topic, but during the testing session, our testers/counselors will ask about your recent sexual activity. We ask these questions so we can accurately assess your risk factors and provide the most tailored, helpful educational materials and risk-reduction strategies.
What can I expect during the testing session?
During the testing session, one of our testers/counselors will start by gathering basic demographic information from you. Then the tester will conduct a sexual risk survey, which includes questions about recent sexual activity. Next, the tester will perform a finger stick and collect a small sample of your blood for the HIV test. A urine sample may be collected if you decide to do a chlamydia/gonorrhea screening and a blood draw may be performed if you are screened for syphilis. If you are a PrEP client, we will also have you do oral and rectal swabs for G/C screening. There will also be blood drawn for additional labs. While your HIV test is processing, the test/counselor will discuss risk-reduction strategies and offer to answer any of your questions or concerns. The tester will then provide you with your HIV test result. The tester/counselor also will offer you free condoms/lube before you leave.
What do I need to bring with me?
Nothing, just bring yourself and maybe a friend. We do not need insurance cards, ID cards, etc.
I think I have been exposed to HIV or another STI, how soon can I come in for a test?
This one is a little tricky because everyone’s body is different. In regards to HIV, we use a third-generation antibody test. It can take up to 3 months from the time of exposure for HIV antibodies to form. The time from infection until these antibodies form is known as the “window period.” We recommend you come in to test as soon as you’re ready so we can assess the situation and make recommendations for follow-up testing. Depending on when you were exposed to HIV, we can detect HIV contraction between two weeks and 3 months after that point. And for STIs, it may take a week for the infection to show up in your results. Come test when you feel ready, so we can assess and make recommendations.
I have questions/concerns; can I talk with someone before I come in?
Of course! Our prevention team is here to answer any questions and address any concerns you may have. Just call our office at 843-747-2273, text us at 843-790-4299, or e-mail prevention@palmettocare.org and we will help you to the best of our ability!
I can’t make it there during regular testing hours, what should I do?
Give us a call at 843-747-2273 and ask to speak with a member of the prevention team. Depending on the situation, we may be able to make arrangements to schedule a test outside normal testing hours.
When are your testing hours?
Our regular testing hours are Monday – Wednesday from 7:30am – 3:30pm, Thursday, 7:30am – 6:00pm, and Friday from 7:30am – 12:00pm. Testing is available at the Prevention Office located at 5064 Rivers Ave. Contact us at 843-747-2273 with any questions.
How much does testing cost?
Nothing! We offer all our HIV and STI (Sexually Transmitted Infections) testing completely free of charge.
What testing is offered at your office?
We offer free, rapid HIV testing as well as screenings for chlamydia, gonorrhea, and syphilis (syphilis testing offered for men who have sex with men only). At this time, we do not test for herpes or genital warts.
Where are you located?
All of our testing, case management and medical services, including Truesdale Medical Center, are located at 5064 Rivers Avenue, North Charleston, SC 29406.
Frequently Asked Questions about PrEP
Pre-Exposure Prophylaxis – commonly known as PrEP – is for anyone who is HIV-negative and sexually active.
What is PrEP?
Pre-Exposure Prophylaxis – commonly known as PrEP – is for anyone who is HIV-negative and sexually active. Since its introduction worldwide over a decade ago, PrEP has only improved with each passing year. So much so that different versions have been introduced, from pills to injectables, to accommodate anyone’s lifestyle and preference.
Is PrEP right for me?
If you are sexually active and HIV-negative, then yes! Being on PrEP will help give you peace of mind and will put you in control of your sexual health!
Who qualifies for the PrEP program?
- Age: Anyone age 16 years or older
- Location: Living in South Carolina
- Risk: Anyone who is sexually active or participates in high-risk behavior
Is PrEP free of charge?
Health insurance is a definite benefit and helps with participation, but the program includes services and inclusion for those who qualify but are uninsured. While Palmetto Community Care cannot guarantee that all uninsured PrEP program clients will be eligible, the goal is to find a way for as many people as possible to participate in this life-saving program.
Participants will be required to complete quarterly lab blood work (free or reduced cost for participants), meet with a doctor quarterly, and participate in continued adherence counseling with Palmetto Community Care prevention staff.
Should I come in person or is there a virtual option?
We’ve got both options! Contact us and we can help find out which is best for you!
Can’t make an in-person appointment? Learn about TelePrEP!
No doctor’s office visits. No paperwork headaches. Just local care from real people who’ve got your back
What is TelePrEP?
TelePrEP is a remote health service that allows you to start and maintain HIV prevention medication (PrEP) through virtual visits with experienced providers without needing to visit a clinic in person.
How does TelePrEP work?
The process includes:
- A virtual consultation with a provider from our medical center, Truesdale Medical Center.
- Lab testing done at a local lab or a home test kit
- A PrEP prescription sent to Avita Pharmacy, a mail-order pharmacy that will ship directly to your home in a discreet package or to your preferred location. You can also pick up your prescription at Avita Pharmacy, located at 5064 Rivers Avenue, North Charleston, 29406.
- Follow-up testing and Tele-health visit every 3 months.
Who is eligible for TelePrEP?
South Carolina residents, over 16 years old, and insured. If you are under 18 or uninsured, please reach out to Palmetto Community Care at https://palmettocare.org/prevention/ for options.
Do I need an in-person visit to start PrEP?
No. Our programs allow you to complete the consultation virtually and have labs done at a partner location or via a mailed test kit.
What tests are required for TelePrEP?
Our at-home test kits include:
- HIV test
- Kidney function test
- STI screening
- Hepatitis B & C screening
- Pregnancy Test
How do the at-home tests work? Is there a video I can watch?
Absolutely! We have provided instructional videos and links to printer-friendly instructions along with each video. Just CLICK HERE for more resources.
What medications are available through TelePrEP?
TelePrEP can prescribe:
- Oral PrEP medications available include Descovy or Truvada
- DoxyPEP is also available for patients prescribed PrEP. DoxyPEP is an antibiotic taken within 72 hours of STI exposure that reduces your risk of getting an infection with chlamydia, gonorrhea, or syphilis.
- If Injectable PrEP is preferred, please CLICK HERE and contact us to schedule an in-office PrEP appointment.
Does insurance cover TelePrEP?
Yes. Most private insurance plans, Medicaid, and many public health programs cover PrEP medications and the required lab work. We will collect your insurance information and bill your insurance directly. If there is any remaining balance after insurance processes the claim, you will not be charged — there is no cost to you.
Is my information confidential?
Absolutely! We follow strict privacy laws (HIPAA) and use secure telehealth platforms to protect your personal and medical information.
What if I miss a dose of PrEP?
PrEP works best when it is taken every day as prescribed. If you miss a dose, take it as soon as you remember that day. Missing multiple doses can lower your level of protection and increase your risk of HIV. If you miss more than one dose or have questions about your protection, please reach out for guidance so we can help you stay protected.
Can I use TelePrEP if I live in a rural area?
Yes! Our TelePrEP services are designed to expand access to care, including for patients in more rural or hard-to-reach areas, so you can connect with us from wherever you are.
Who would my medical providers be?
Your care will be provided by licensed medical professionals from Palmetto Community Care and Truesdale Medical Center who live and work in our community. Our providers are experienced in HIV prevention and sexual health care and remain consistent throughout your care whenever possible—so you can build a trusted relationship over time.
You can learn more about our providers and care team on our Meet Our Staff page.
What if I think I’ve been exposed to HIV or STIs?
If you’ve had a possible HIV or STI exposure in the last 72 hours, post-exposure medications can significantly reduce your risk of infection.
What is PEP?
PEP (post-exposure prophylaxis) means taking antiretroviral medicines (ART) after being potentially exposed to HIV to prevent becoming infected.
When is PEP used?
PEP should be used only in emergency situations and must be started within 72 hours after a recent possible exposure to HIV. If you think you’ve recently been exposed to HIV during sex or through sharing needles and works to prepare drugs, or if you’ve been sexually assaulted, talk to your health care provider or an emergency room doctor about PEP right away.
What about STIs? What is DoxyPEP?
DoxyPEP (doxycycline post-exposure prophylaxis) is a single dose of doxycycline taken within 72 hours of unprotected sex that can significantly reduce the risk of certain bacterial STIs — including chlamydia, gonorrhea, and syphilis.
Who is DoxyPEP for?
DoxyPEP may be right for you if you’ve had recent unprotected sex and are concerned about STI exposure. It works best when taken as soon as possible — within 72 hours. Our team at Truesdale Medical Center can help you determine whether DoxyPEP is appropriate for your situation.
Need Help?
Please contact Truesdale Medical Center for additional assistance
