Your privacy is not just a legal requirement for us — it is a core part of how we care for you. Palmetto Community Care is committed to protecting your personal information, being transparent about how we use it, and ensuring you always know your rights as a client.
Your Confidentiality Rights
Everything you share with us stays with us. All services at Palmetto Community Care are strictly confidential, including HIV testing, medical care, case management, and support services.
We will not share your personal information, health status, or the fact that you receive services from us without your written consent — except where required by law.
What this means in practice:
- We will not contact your employer, family members, or anyone else without your permission
- Your HIV status will never be disclosed without your explicit consent
- All records are stored securely and accessed only by authorized staff involved in your care
- You may request to see your own records at any time
Your HIPAA Rights
As a patient receiving medical services through Palmetto Community Care and Truesdale Medical Center, you have rights under the Health Insurance Portability and Accountability Act (HIPAA). These include:
The right to access your records You have the right to inspect and receive a copy of your medical records. Submit a written request to our office and we will respond within 30 days.
The right to request corrections If you believe information in your record is incorrect or incomplete, you have the right to request that it be amended.
The right to know how your information is used You may request an accounting of how your health information has been disclosed — who received it, when, and why.
The right to restrict certain disclosures You may request that we limit how we use or share your health information in certain circumstances.
The right to receive confidential communications You may request that we contact you only in specific ways or at specific locations if standard communication could put your privacy at risk.
The right to a copy of our Notice of Privacy Practices Our full Notice of Privacy Practices is available upon request at our office or by contacting us directly.
Cookies & Website Analytics
Our website uses cookies and analytics tools to understand how visitors use our site and to improve your experience. We do not sell your data, and we do not use your information for advertising purposes.
What we collect:
- Pages visited and time spent on the site
- General location data (city/region level only — not your address)
- Browser and device type
- How you arrived at our site (search engine, direct link, referral)
What we do not collect:
- Your name, email, or contact information, unless you choose to provide it through a form
- Any health information through website cookies
- Precise location data
You may adjust your cookie preferences at any time using the cookie settings option at the bottom of this page. You can also disable cookies entirely through your browser settings — this will not affect your ability to access our services.
Closing Statement
Questions about your privacy or rights? We’re here to help.
📞 843-747-2273 ✉️ info@palmettocare.org
This page was last reviewed in March 2026. Palmetto Community Care reserves the right to update this notice as required by law or changes in our practices. Any updates will be posted on this page.