Palmetto Community Care TelePrEP: Your Guide to PrEP Delivery

Palmetto Community Care TelePrEP: Your Guide to PrEP Delivery

Step‑by‑Step: From your first appointment to your first delivery

Starting PrEP is one of the most effective ways to protect yourself from HIV. With CHSPReP through Palmetto Community Care, you get convenient, private, judgment‑free HIV prevention delivered directly to your home. Our team has supported HIV prevention in Charleston, North Charleston, Berkeley County, and Dorchester County for more than 30 years—and now we’re making PrEP easier than ever to access.

TelePrEP is expected to open for enrollment in the coming weeks, offering a streamlined process that includes virtual provider visits, at‑home or local lab testing, and discreet prescription delivery through Avita Pharmacy.

If you’re wondering what happens after you sign up, this guide walks you through every step, from your first online form to your first PrEP delivery

1. Complete a Quick, Confidential Health Review

After you sign up, you’ll answer a short set of health questions online.
What we ask:

  • Basic medical history
  • Current medications
  • Sexual health and past HIV/STI testing

This helps our care team confirm PrEP is safe for you and tailor your plan to your needs. Everything you share is confidential and handled with the compassion PCC brings to all HIV prevention in South Carolina.

Why it matters: You get personalized care—not a generic, one‑size‑fits‑all approach.

2. Complete Easy At‑Home or Local Lab Testing

Before starting PrEP, a few routine labs are required. TelePrEP makes this simple.

Your options:

  • At‑home PrEP testing kits mailed directly to you. Local lab partners in Charleston, North Charleston, and surrounding counties

These tests check your HIV status, kidney function, and other basics to ensure PrEP is the right fit.

Why it matters: You get the testing you need without long clinic visits or transportation challenges.

3. Meet With a Licensed Provider Through Telehealth

Once your labs are complete, you’ll have a virtual visit with a PCC provider—by phone or video.

During your appointment, you’ll discuss:

  • Your lab results
  • How PrEP works and how effective it is
  • Possible side effects
  • Any questions about sex, relationships, or your health

If PrEP is appropriate, your provider will write your prescription during this visit.

Why it matters: You get expert HIV‑prevention care from a local team that understands the needs of LGBTQ+ individuals, people of color, and others disproportionately affected by HIV in the Lowcountry.

4. We Handle Insurance, Paperwork, and Cost Assistance

Cost is one of the biggest concerns people have about starting PrEP—but PCC works hard to make PrEP South Carolina affordable for everyone

Our team helps you:

  • Use your insurance to cover PrEP
  • Enroll in assistance programs if you’re uninsured or under‑insured
  • Navigate paperwork and eligibility requirements

Most people pay little or nothing out of pocket for PrEP.

Why it matters: You don’t have to worry about cost barriers or confusing forms. We take care of the details so you can focus on your health.

5. Receive Your PrEP in Discreet, Convenient Packaging

Once your prescription is approved, your medication is shipped directly to your home.

What to expect:

  • Discreet packaging with no labels indicating what’s inside
  • Automatic monthly refills
  • Reliable delivery from trusted pharmacy partners

Why it matters: You get private, consistent access to PrEP without interrupting your daily routine.

6. Stay Protected With Simple Follow‑Ups Every Three Months

TelePrEP includes ongoing support to help you stay healthy and protected.

Every three months, you’ll:

  • Complete quick follow‑up labs
  • Have a brief check‑in with your provider
  • Renew your prescription

Between visits, PCC’s team is available to answer questions, help with side effects, or support you through changes in your life—new partners, new insurance, new concerns.

Why it matters: You’re never navigating PrEP alone. You have a dedicated team behind you.

7. Experience the Real Benefit: Peace of Mind

TelePrEP is more than a prescription—it’s a pathway to confidence, control, and long‑term health.

With TelePrEP, you get:

  • Powerful HIV protection, More confidence in your sexual health
  • A private, stigma‑free way to access care
  • Support from a local organization serving Charleston, North Charleston, Berkeley County, and Dorchester County

Whether you’re LGBTQ+, straight, trans, partnered, single, rural, or urban—TelePrEP meets you where you are.

Ready to Get Started With TelePrEP?

Here’s the full process at a glance:

  1. Health review – quick, confidential questions
  2. Labs – at‑home or local testing in Charleston and surrounding counties
  3. Telehealth visit – meet with a licensed provider
  4. Cost assistance – we handle insurance and paperwork
  5. Discreet delivery – PrEP shipped to your door
  6. Ongoing support – easy renewals and a team that cares

Palmetto Community Care PrEP makes HIV prevention simple, private, and accessible—because protecting your health shouldn’t be complicated.